FREQUENTLY ASKED QUESTIONS
We understand that it's important for our customers to receive the same product as they see on our website. We strive to ensure that the product images on our website accurately represent the products we offer. While we make every effort to provide the same product as pictured, there may be slight variations in color, size, or other small details due to factors such as differences in computer monitors or lighting. Additionally, some products may undergo minor design changes or updates from the manufacturer, which may not be immediately reflected in our product images. However, we work with reputable suppliers and manufacturers to source high-quality products and stand behind the items we sell. If for any reason you are not satisfied with your purchase, please contact our customer service team, and we will do our best to resolve any issues you may have.
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After making a purchase, you will receive a sales receipt via email. Please check your email inbox and spam folder for the email from our store. If you are unable to locate the email, please contact our customer service team, and we will be happy to resend the sales receipt to you. Additionally, you can log into your account on our website to view your order history and access your sales receipts. If you checked out as a guest and did not create an account, please contact our customer service team, and we will assist you in accessing your sales receipt.
We make every effort to restock popular items that are currently out of stock as quickly as possible. However, the availability of restocking depends on various factors such as demand, availability of the product from the supplier, and production time if the product is made in-house.
If an item is out of stock, we recommend adding it to your waitlist or signing up for restocking alerts if these options are available on our website. This will allow you to receive notifications when the item is back in stock. Additionally, you can contact our customer service team for more information about when or if the item will be restocked. We value your business and will do our best to assist you in finding the products you need.